We see every customer relationship as a long-term partnership, and our Commitment to Service is a cornerstone of our business. We understand that filtration and separation systems are critical to your operations, and any downtime or issue can be costly.
Sometimes issues need hands-on attention. SPS offers field service for inspections, maintenance, and repairs at your location. Our field service crews are OSHA-trained and safety-certified for industrial sites, and arrive equipped to perform tasks like filter element change-outs, vessel inspections (including ASME code inspections), minor repairs, and retrofit installations.
We pride ourselves on responsiveness. If a problem arises, our team acts with urgency – providing immediate consultation and mobilizing resources if needed. We can often guide your team through troubleshooting steps over the phone or via video conference to resolve minor issues in real-time. For more complex problems, we’ll dispatch experts to diagnose and fix the issue. Our goal is simple: minimize your downtime and keep your process running smoothly.
Our relationship with clients frequently extends over many years and multiple projects. We routinely check in to ensure everything is running well and to inform you of any product upgrades or retrofit opportunities that could further benefit your operation. This proactive, partnership-based approach is why many of our clients treat SPS as an extension of their own team.
Your success and satisfaction are the metrics by which we measure our own success. We take pride in the trust our customers place in us and work hard every day to uphold it.
In remote oilfield or offshore locations, we ensure that spare parts and field service can be mobilized to site when needed, and operators are trained to handle first-line maintenance.
In refineries and chemical plants, we coordinate with turnaround schedules and safety protocols to perform thorough equipment check-ups and any necessary maintenance during planned outages.
For power generation facilities, we align with routine maintenance windows (like boiler overhauls or turbine inspections) to service filtration units, so there are no surprises in the middle of a power run.
We specialize in designing and manufacturing process separation equipment – from filter separators and coalescers to heat exchangers and complete process skid packages – tailored to your needs.
Our team of problem solvers works closely with you to understand your application and deliver efficient, value-added solutions that improve performance and reliability.